Customer Service
My equivalent to Chris's Starbucks experience
I was at Target, buying a baby gift. I had selected a gift without bothering to check the registry, because - just don't get me started there. Anyhow, as Enrique was in line to pay, I decided maybe I should look at the registry, just in case the item was on there. Sure enough, it was. I hereby circled the item on the list, and proceeded to give it to the customer service worker so she could cross it off the list.
Me: We just purchased this item. Could you cross it off the list, please?
Employee: Did you get a gift receipt?
Me: I don't need a gift receipt. I need the item to be crossed off the list.
Employee: You should always have a gift receipt. I'll get one for you.
Me: I don't need a gift receipt. It's a book. You don't let us return books.
Employee: The couple would really appreciate a gift receipt. It will make it easier for them.
Me: They won't need a gift receipt if the item is crossed off the list. If it's crossed off, they will not get a duplicate item.
Employee: If you give me the regular receipt, I can print up a gift receipt.
Completely exasperated, I turn to Enrique.
Me: Did you get a gift receipt?
Enrique: No, we don't need one.
Employee: Let me see your receipt. I'll get a gift receipt for you.
Enrique shrugs and hands her the receipt.
Employee: Good, they did print a gift receipt for you. Just include this when you wrap the gift [because apparently I'm a moron who doesn't even know what a gift receipt is for]
Me: Ok. We have our gift receipt. Now will you please cross this item off the registry.
Employee: Certainly. I'd be happy to do that.
Labels: stupid people
4 Comments:
Whatever happened to the "The customer's always right" motto?
If only you'd been clear about what you wanted in the first place none of this would have happened.
so dumb
what if i had actually bought the book at barnes & noble?
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